Please read the following information regarding our terms & conditions of purchase prior to placing your order. These regulations are here to protect your rights as a consumer, as a valued customer and ours as a reliable supplier.

All custom tailored sales are final and cannot be cancelled or altered after an order is taken. - Due to the custom nature of this merchandise, we cannot accommodate exchanges or refunds unless defective. In addition, our vendors are unable to cancel or make any changes or modifications to any order once it has been placed. All of these dresses are size/seam checked and photographed prior to shipping to confirm build quality.

Please be sure of the style, size, colour, and other specifications before submitting your order. Standardized dye lots cannot be guaranteed for orders of multiple gown styles, it's rare but very slight variations can occur.

Ordering Online - Orders may be placed via email or via the telephone, please make certain you have the measurements at hand prior to placing your order as incorrect size orders just cause delays and you could be at risk of missing your deadline. Contact us to clarify or check our measuring guides for further assistance.

Upon submitting your order, you will receive an immediate email acknowledgement of your purchase, an order confirmation is then e-mailed to you within 7-10 business days. The order confirmation will verify the style, size/s, colours, quantity, and the estimated shipping time frame of your order.

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